Orders, Payments, Shipping & Returns
Online via this website
You can order on our web site as a guest without setting up and account or you can set up and account and then continue to order. To set up an education, trade or wholesale account, please complete the registration forms from our web site.
When an order for Product(s) is made by you in any of the ways described above you are offering to buy for the price stated according to your account type status, subject to these terms. We will confirm receipt of your order, and provide you with any further information as necessary, by email, telephone or post.
We may cancel any order and not supply product if it is reasonable to do so and may change or discontinue the availability of product at any time at our sole discretion. If an order is cancelled, any payment made will be refunded in full. Any discrepancies must be reported within 48 hours of receipt of order as per our full terms and conditions.
Payment and secure shopping
Orders online are paid for by credit/debit card transactions are processed by secure online payment providers Pay Pal and Stripe. All orders are priced in and are payable in UK Sterling. All orders must be paid for in full before dispatch unless account credit terms have been agreed according to the seller’s terms and conditions for credit facilities. All transaction information passed between The Pro Hygiene Collection® (Diva Professional Ltd) and Pay Pal and Stripe is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. Data passed to Pay Pal and Stripe’s servers cannot be examined, used or modified by any third parties attempting to gain access to sensitive information. Pay Pal and Stripe store and converts a customer’s sensitive payment information into a secure token or “alias”. This token is then used by The Pro Hygiene Collection® to receive or refund payments to secure without having to ask for any personal information.